Refund procedure

Registration Fee Refund Policy

Astana

1. General Provisions

1.1. This Registration Fee Refund Policy (hereinafter referred to as the "Policy") establishes the terms and conditions for the refund of registration fees paid for participation in the 15th Anniversary Conference of the UMC Heart Center "XV – Excellence and Value in Heart Care" (hereinafter referred to as the "Conference"), organized by the Corporate Fund "University Medical Center" (hereinafter referred to as the "Organizer").

1.2. This Policy forms an integral part of the Terms and Conditions (Public Offer Agreement) and applies to all Conference participants who have paid the registration fee through the official Conference website.

1.3. Payment of the registration fee constitutes the Participant's full and unconditional acceptance of this Policy.

2. Registration Fee

2.1. The registration fee is determined according to the selected participation category and is published on the official Conference website.

2.2. Unless otherwise provided by the legislation of the Republic of Kazakhstan, all registration fees are stated inclusive of Value Added Tax (VAT).

3. Cancellation of Participation and Registration Fee Refund

3.1. A Participant may cancel their participation in the Conference by submitting a written notification to the Organizer via email.

3.2. Registration fee refunds shall be made as follows:

  • cancellation more than 30 (thirty) calendar days before the Conference start date – 100% refund of the amount paid;
  • cancellation between 15 (fifteen) and 30 (thirty) calendar days before the Conference start date – 50% refund of the amount paid;
  • cancellation less than 15 (fifteen) calendar days before the Conference start date – no refund.

3.3. If a Participant fails to attend the Conference without prior written notice to the Organizer, the registration fee shall not be refunded.

3.4. Subject to the Organizer's approval, a registered Participant may be substituted by another individual at no additional charge, provided that the Organizer is notified no later than 5 (five) business days before the Conference.

3.5. If the Participant has paid for attendance at the Gala Dinner in addition to the registration fee, the Gala Dinner fee is non-refundable, regardless of the date on which the Participant notifies the Organizer of the cancellation of participation in the Conference. The Gala Dinner fee will only be refunded if the Gala Dinner is cancelled by the Organizer.

4. Conference Cancellation or Postponement

4.1. If the Conference is cancelled by the Organizer, Participants shall receive a 100% refund of the registration fee.

4.2. If the Conference is postponed, the registration fee will remain valid for participation on the rescheduled dates.

4.3. If the new Conference dates are not suitable for the Participant, they may submit a written request for a full refund of the registration fee.

5. Refund Request Procedure

5.1. To request a refund, the Participant shall submit a refund request to the Organizer by email.

5.2. The refund request must include:

  • full name;
  • email address used during registration;
  • registration number (if applicable);
  • reason for cancellation;
  • payment date;
  • proof of payment.

5.3. The Organizer reserves the right to request additional information necessary to identify the payment.

6. Refund Processing

6.1. Refunds shall be made only to the person who paid the registration fee.

6.2. Unless otherwise required by the legislation of the Republic of Kazakhstan, refunds shall be credited to the same bank account or payment card used for the original payment.

6.3. The Organizer shall review the refund request and make a decision within 15 (fifteen) business days after receiving all required documents.

6.4. The actual time required for the refunded funds to appear in the Participant's account depends on the issuing bank and the payment system and may take up to 10 (ten) business days after the Organizer has processed the refund.

6.5. The Organizer shall not be liable for delays caused by banks or payment systems.

7. Refund Restrictions

The registration fee shall not be refunded in the following cases:

  • submission of false or inaccurate information during registration;
  • violation by the Participant of the Conference participation rules;
  • failure of the Participant to attend the Conference without prior notification to the Organizer;
  • occurrence of circumstances specified in Section 3 of this Policy;
  • the Gala Dinner fee paid by the Participant is non-refundable, except where the Gala Dinner is cancelled by the Organizer.

8. Contact Information

For all questions regarding registration fee refunds, please contact the Conference Organizing Committee.

Corporate Fund "University Medical Center"

Address: 32 Turan Avenue, Astana 010000, Republic of Kazakhstan

E-mail: heartcare@umc.org.kz

Telephone: +7 (7172) 703-153

9. Final Provisions

9.1. This Policy shall enter into force upon its publication on the official Conference website.

9.2. The Organizer reserves the right to amend this Policy at any time. The current version of the Policy shall be published on the official Conference website and shall become effective upon publication unless otherwise specified.

9.3. Any matters not governed by this Policy shall be regulated in accordance with the legislation of the Republic of Kazakhstan.